Job Title: Operations Manager 

Location: Egypt

Job Type: Full-Time

About Us: We are a dynamic and growing company specializing in loss adjusting, claims handling, and legal consultation services. We are committed to providing high-quality, efficient, and professional services to our clients. As we continue to expand, we are looking for an Operations Manager to join our team and help drive our operational excellence.

Job Summary: The Operations Manager will oversee the day-to-day operations of our business, ensuring smooth coordination between our loss adjusting, claims handling, and legal consultation services. This role involves managing internal processes, assisting with client relations, and supporting the team with administrative tasks. The ideal candidate will be fluent in English (French is a plus) and have a strong proficiency in Microsoft Office and social media platforms. The role requires excellent communication, marketing, and organizational skills, along with a strong work ethic and commitment to delivering exceptional service.

Key Responsibilities:

• Manage and streamline daily operations, ensuring smooth coordination between the loss adjusting, claims handling, and legal consultation departments.
• Supervise and support a team of administrative and operational staff.
• Act as a liaison between clients, legal teams, and other stakeholders to ensure timely and accurate processing of claims.
• Develop and maintain operational procedures, ensuring efficiency and compliance with industry standards.
• Assist in the preparation and management of client reports, presentations, and other documentation.
• Coordinate with the marketing department to develop promotional strategies and enhance the company’s online presence (social media, website, etc.).
• Monitor operational performance and identify areas for improvement.
• Provide regular updates to senior management regarding operational status and performance metrics.
• Handle client inquiries, complaints, and resolve issues promptly and professionally.
• Assist with administrative tasks, including scheduling meetings, maintaining records, and managing documentation.
• Support business development efforts by representing the company at client meetings, industry events, and online platforms.

 

Qualifications and Skills:1-3 years of experience in operations management, preferably within loss adjusting, claims handling, or legal consultation.Fluency in English is required; proficiency in French is highly desirable.Strong command of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).Proficient in social media platforms and online marketing tools.Excellent written and verbal communication skills.Strong organizational skills with the ability to manage multiple tasks and deadlines.High attention to detail and problem-solving abilities.Ability to work independently, as well as part of a team.Positive attitude, professionalism, and the ability to maintain strong relationships with clients and colleagues.Marketing skills and a proactive approach to business development are a plus.A strong commitment to quality and continuous improvement.Personal Attributes:Hardworking and dedicated with a strong commitment to excellence.Presentable with a professional appearance and demeanor.Ability to thrive in a fast-paced environment and adapt to changing priorities.Strong interpersonal skills and a customer-focused mindset.Why Join Us?Competitive salary and benefits package.Opportunity to work in a dynamic, collaborative environment.Room for growth and development within the company.Chance to be part of an expanding company with a diverse client base.