When you join Amazon as a Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to drive productivity, you’ll also work closely with your colleagues to address challenges, which means no two days will be the same.

Key job responsibilities

- Promote a culture of safety and wellbeing

- Analyze and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts

- Support and lead a team and handle administrative work alongside building and supporting a strong team culture

- Analyze performance and suggest process improvements to optimize work and improve customer service

- Collaborate with other managers to standardize shift processes

A day in the life

You’ll work shifts and be based at one of our operational sites.

Your main focus will be to maintain safety standards within your team and across your site.

You’ll also monitor and maintain process efficiency.

Your days will always include prioritizing routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning.

About the team

Being a key part of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analyzing data and performance metrics with leaders in your business area, as well as discussing the operational pros and cons of technical improvements with engineers.

Skills

BASIC QUALIFICATIONS

- 1+ years of employee and performance management experience

- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS

- 1+ years of performance metrics, process improvement or lean techniques experience