Role Profile

• Leading discovery and design workshops including estimating, scoping and delivering proposals aligned with Analytics Solutions.
• Develop testing solutions and scenarios to assure proactive monitoring and instant detection of service degradation and outages.
• Generate reports from raw data and system logs to provide insights, revenue generating opportunities and precursors for KPIs enhancement.
• Design E2E full reporting models including standard KPIs and development of in-house metrics to assure timely manner issues detection and proactive monitoring.
• Reduce customer complaints and inquiries that require human intervention to resolve and answer.
• Provide early analytics to detect booming anomalies that might lead to frauds or revenue losses.
• Collaborate with third-party infrastructure providers to deliver seamless connectivity solutions.
• Develop and enhance business solutions tailored to client needs in the telecom space.
• Provide technical support and training to internal teams and clients as needed.
• Stay updated with industry trends and emerging technologies to drive innovation.
• Manage technical communications with the client’s technical team, project team, customer services team and senior executives.
• Proactively resolve business & technical problems.
• Understand the clients’ core business and vertical and develop strategies where digital payments can add value.
• Project-manage larger customer engagements involving internal development teams or third party developers.
• Advocate and drive product enhancement requests with our cross-functional teams. 
• Suggest and drive process improvement within the team

Core Competencies & Qualifications

• Bachelor's degree in Telecommunication/Computer Engineering  from a reputable university 
• 3+ years of experience in relevant areas like Cash performance management, operations, payments or credit assurance.
• Strong knowledge of fintech protocols and architecture.
• Experience in Data Quality management: measure and manage data quality and provide data assurance.
• Strong analytical skills with a demonstrated ability to translate data into actionable insights

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can.