Primary responsibility is to ensure the adherence to quality standards, compliance with processes, and continuous improvement in operational efficiency. The Senior QA Specialist conducts internal audits, health-checks, and maintains the quality management system and ISO certifications across Giza Systems and its subsidiaries.

Key Performance Indicators (KPIs):

• Successful completion of internal audits and health checks on internal process and on-projects sites.


• Timely and accurate root cause analysis reports for process-related violations.


• Continuous improvement in process efficiency and effectiveness.


• Adherence to quality and compliance standards.


• Effective communication and collaboration with stakeholders.


• Develop internal audit plan according to GS internal processes and ISO standards.


• Conduct audits, health-checks, and on-site project audits to ensure adherence to processes by business users across GS and subsidiaries.


• Agree on audit findings' root causes with relevant stakeholders.


• Report internal audit findings and recommended corrective actions.


• Verify effectiveness of corrective action implementation.


• Review and send report of audit findings to process owners, and relevant stakeholders.


• Apply document control for all processes, updating the Process Register Record and Gizawi.


• Participate in the new ISO accreditation projects.


• Develop all new ISO standards' policies and processes.


• Maintain the existing ISO certifications renewal.


• Handle all external audits including ISO certification audits.


• Prepare and review the implementation of the organization's quality management system.


• Handle the non-conformities that are raised from external audits and take the suitable corrective actions with stakeholders.


• Prepare the management review meetings reports related to ISO requirements.


• Develop/update process risk management through all departments.


• Investigate process-related violation requests, conduct root cause analysis, and provide process/system updates if required.


• Define/Update Company Policies with relevant stakeholders. Ex:DoA Policies, Procurement policy, Saudization, Data security and access permission ...etc. with alignment with BPM.


• Respond to Customers/Partner qualification assessment.


• Engage in Customers/Partner/Vendor External audits.


• Generate health-check/audit reports and recommend process/system updates if required.


• Ensure effectiveness and efficiency of processes by conducting continuous sample audits/health-checks.


• Send report of audit findings to process owners, and relevant stakeholders.

Skills

• Ability to prioritize and organize multiple assignments/tasks.


• Ability to make independent decisions.


• Strong business acumen.


• Ability to adapt to constantly changing environments.


• Excellent Leadership skills.


• Strong analytical and problem-solving skills.


• Excellent communication and stakeholder management skills.


• Proven experience in Quality Assurance and process improvement.


• Familiarity with document control procedures and access permissions.