Air Freight Operations & Documentation Coordinator  to oversee the logistical and financial aspects of our air freight operations. This role involves managing day-to-day operations, ensuring compliance with regulations, and maintaining accurate financial records. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to work collaboratively across departments.

Job Responsibilities

1. Operations Management

• Oversee daily air freight operations to ensure timely and efficient shipment processing.
• Coordinate with airlines, customs agents, and other service providers to facilitate smooth operations.
• Ensure compliance with local and international regulations and standards.
• Handling import and export in-transit shipments
• Monitor and manage cargo handling, including loading and unloading processes.
• Implement and maintain operational procedures to improve efficiency and reduce costs.
• Address and resolve any operational issues or delays promptly.
• Follow up with customs agents to ensure timely operations and cost control. 

1. Rate Negotiation
   1. Negotiate rates with airlines, agents, and other service providers.
   2. Ability to analyze costs submitted by service providers, and to produce organized and easy-to-understand quotations to send out to clients and partners.
   3. Build personal relationships with each and every airline and know who the people in charge are to obtain best possible market rates and increase inquiry conversion. 
   4. Collaborate with the sales team to ensure alignment of actions and to avoid foreseeable mistakes and misunderstandings. 
   5. Build relationships with various service providers to ensure we remain flexible, improving our cost efficiency and profitability. 
   6. Be our eyes and ears at the airport, understanding competitor operations and costs, regularly comparing and criticizing them in relation to our own operations and costs. 
2. Accounting and Financial Management

• Maintain accurate financial records related to air freight operations, including invoicing, billing, and expense tracking.
• Ensure careful coordination with the accounting team by reviewing and approving all expense and income sheets before finalizing the issuance of due invoices, ensuring accuracy and avoiding any discrepancies with our agents and service providers payments.
• Process and reconcile payments with airlines, agents, and service providers.
• Prepare financial reports and statements for management review.
• Monitor and manage budget and expenditure for the air freight department.

1. Documentation and Compliance

• Ensure all necessary documentation for shipments is complete and accurate.
• Maintain records of shipments, including bills of lading, airway bills, and customs declarations.
• Stay updated on regulatory changes and ensure compliance with customs and transportation laws.

1. Collaboration and Communication

• Work closely with the Sales & Pricing team to align operations with sales strategies.
• Communicate effectively with external partners, including airlines, customs agents, and service providers.