- Provide first level support for production issues across multiple applications, including problem
identification, definition and implementation of short-term work around and coordination of long
term software solution IT team and software Vendor. - Ensure that the business application systems supported by the software Vendor are maintained to
the highest possible standard with maximum levels of attainable productivity and efficiency. - Working continuously on a task until completion (or referral to third parties, if appropriate).
- System configuration, scripting and new user administration as required Business Support
- provide user training and training materials and arrange third party training.
- Diagnose and resolve day-to-day live system issues in timely manner based on their severity.
- Maintain ongoing communication with end-users, Business Analyst Team Leader, QA team, and
development team (software Vendor) on reported issues. - Data migration and testing.
- Test configuration changes in a test environment prior to pushing into production
Bachelor degree in information system, Computer Sciences, or related field1-2 years of experience in a software development contextPreferred Previous experience in (Medical insurance System) or other business applicationHMIS, ERP is plusStrong critical thinking and analysis, meeting facilitation, verbal and writtencommunications.Strong troubleshooting and multi-tasking skills.ITIL certification is a big plus.Internal Customer oriented with a good understanding of SLAs.