Job Title: Senior Account manager

Company : First logo

Location : dokki, Egypt

Key Responsibilities:

1. Client Relationship Management:

• Manages a portfolio of accounts [ up to 12 accounts active at the same time] and may increase upon business need.
• Serve as the main point of contact for assigned client accounts.
• Acts as the point of contact between the marketing team and the client and handles all customers’ needs & meetings.
• Fully responsible for his clients accounts.
• Build and maintain strong, long-lasting client relationships to increase satisfaction score.
• Understand client needs and objectives to provide tailored solutions.
• Regularly communicate with clients to update them on account status, deliverables, and any issues.

2. Account Coordination:

• Manage and oversee daily operations for up to 12 client accounts [ active at the same time] and may increase upon business need.
• Assign Tasks with deadlines on the PM system to all assigned team members(marketing teams).
• Main Point of Contact between company and the client and fully responsible for all client inquiries and deadlines.
• Manage the tasks and deadlines for each account with assigned team members.
• Coordinate with internal teams (e.g., technical teams, editors and graphic designers) to ensure seamless service delivery.
• Ensure all client deliverables are met within the agreed timelines.
• Reviews the quality of work with the marketing manager before being sent to the client.
• Proactively identify potential issues and address them before they escalate.
• Resolve client complaints and issues promptly and effectively.

3. Data Management:

• Reports to Digital Operations Manager.
• Ensure the team’s project management tool is continually updated and organised. Pull reporting on project landscape and requests on a routine basis.
• Comply to the company internal system, rules and policies.
• Document all clients data with due delivery dates (Past and Future).
• Responsible for creating clients SOPs and updating them later on ( if needed).
• Responsible for updating each client's internal tracking sheets and reports.
• Document and report any recurring issues to the management for process improvement.

4. Performance Monitoring and Reporting:

• Track and report on key account metrics and performance indicators.
• Prepare weekly, monthly and quarterly reports for clients, highlighting weekly action plan, successes, deliveries and areas for improvement.
• Conduct periodic reviews with clients to discuss account performance and future strategies.

5.Client Onboarding and Training:

• Assist in the onboarding process for new clients, ensuring a smooth transition including brief, Info documentation and Credentials collection.
•  Provide an estimated timeline for the client based on the requested service.
• Act as point of contact for all client inquiries and questions.

6.Team Onboarding and Training:

• Provide training and support to teams new members on the history of the client, info and style.
• Reviews the quality of work with the marketing manager before being sent to the client.