- Shipment Tracking: Monitor the status of shipments and ensure they are progressing according to schedule.
- Communication: Maintain regular communication with drivers to provide updates, support, and instructions.
- Issue Resolution: Identify and resolve any issues or delays in transit, coordinating with drivers, customers, and internal teams as needed.
- Customer Updates: Provide timely and accurate updates to customers regarding the status of their shipments.
- Documentation: Maintain accurate records of shipment statuses, issues encountered, and actions taken.
- Coordination: Work closely with the operations and customer service teams to ensure smooth execution of daily trucking activities.
- Performance Reporting: Prepare and present reports on shipment performance, delays, and any recurring issues
- Compliance: Ensure all follow-up activities comply with company policies and industry regulations.
- Process Improvement: Identify areas for improvement in tracking and follow-up processes and implement effective solutions.
Bachelor’s degree in Logistics, Business Administration, or a related field.Minimum of 2 years of experience in transportation, or customer service role.Strong communication and interpersonal skills.Excellent organizational and time-management abilities.Attention to detail and problem-solving skills.Proficiency in MS Office and transportation management systems (TMS).Ability to work in a fast-paced environment and handle multiple tasks.Familiarity with local transportation regulations (preferred).