Key Responsibilities

• Membership Sales: Actively promote and sell memberships by engaging with prospective members in person, over the phone, and through email. Meet or exceed monthly sales goals.
• Lead Generation and Follow-up: Generate leads through various sources (walk-ins, website inquiries, events, etc.) and follow up on leads promptly to convert them into memberships.
• Customer Relationship Management (CRM): Use the CRM system to manage and track leads, record follow-ups, and ensure accurate data entry for all prospective members.
• Prospective Member Tours: Conduct tours of the facility to showcase equipment, classes, amenities, and services. Answer questions and address concerns to help prospects understand the value of joining.
• Promotion of Gym Services: Educate members and prospects about additional services, such as personal training, group classes, and wellness programs, to maximize member engagement and value.
• Customer Service: Provide excellent service to all members and guests, ensuring a welcoming and supportive environment. Address questions, complaints, or feedback professionally.
• Sales Reporting: Track and report daily sales, leads, conversions, and other key metrics to the Sales Manager. Assist in analyzing sales data and identifying trends.
• Team Collaboration: Work closely with the front desk, trainers, and other departments to ensure seamless communication and service for members.
• Assist with Marketing Campaigns: Support sales and marketing efforts by participating in promotional events, outreach activities, and other marketing campaigns to increase community awareness and lead generation.