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وظائف خالية ممثل خدمة عملاء

تك مارت - Egypt - الجيزة
Salary: قابل للتفاوض
  • Respond to Inquiries: Efficiently handle customer inquiries via phone, email, chat, or social media, ensuring prompt and courteous responses.
  • Resolve Issues: Investigate and resolve complaints or issues, escalating when necessary, to ensure customer satisfaction.
  • Order Processing: Assist with order placements, cancellations, refunds, and exchanges, following company policies.
  • Product Knowledge: Maintain a deep understanding of the company’s products or services to answer questions accurately.
  • Record-Keeping: Accurately document interactions and customer data for tracking and reporting purposes.
  • Feedback Collection: Gather feedback and report on recurring issues to help improve products, services, or policies.
:Qualifications
  • Bachelor's degree in Business, Marketing, or a related field.
  • Three years Proven experience in customer relationship management.
  • Strong analytical skills with the ability to interpret data and make actionable recommendations.
  • Excellent communication and interpersonal skills.
  • Familiarity with CRM software and tools.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Ability to work independently and collaboratively in a team environment.
Apply on the Job Website
Post date: Today
Publisher: Forasna
Post date: Today
Publisher: Forasna