Customer Interaction:
- Answer customer inquiries through phones.
- Provide product or service information and troubleshoot issues.
Problem Resolution:
- Investigate and resolve complaints in a timely manner.
- Process returns, exchanges, or refunds as needed.
Data Management:
- Document customer interactions and maintain accurate records in CRM software.
- Escalate complex cases to supervisors or other departments when necessary.
Customer Satisfaction:
- Follow up with customers to ensure their concerns are resolved.
- Actively collect customer feedback to improve services and products.
Team Collaboration:
- Coordinate with internal teams (e.g., sales, technical support) to address customer needs.
- Participate in training and continuous improvement initiatives.
Work experience as a Customer Service agent or similar role.Familiarity with interactive learning activitiesExcellent communication and presentation skillsHigh education.Nearby Residents. Males only.Able to relocate to Al- Mahala Al Kubra “we provide housing near work site”