Customer Support Advisor

Al-Fayomi - Egypt - Gharbia

Customer Interaction:

  • Answer customer inquiries through phones.
  • Provide product or service information and troubleshoot issues.

Problem Resolution:

  • Investigate and resolve complaints in a timely manner.
  • Process returns, exchanges, or refunds as needed.

Data Management:

  • Document customer interactions and maintain accurate records in CRM software.
  • Escalate complex cases to supervisors or other departments when necessary.

Customer Satisfaction:

  • Follow up with customers to ensure their concerns are resolved.
  • Actively collect customer feedback to improve services and products.

Team Collaboration:

  • Coordinate with internal teams (e.g., sales, technical support) to address customer needs.
  • Participate in training and continuous improvement initiatives.

Work experience as a Customer Service agent or similar role.Familiarity with interactive learning activitiesExcellent communication and presentation skillsHigh education.Nearby Residents. Males only.Able to relocate to Al- Mahala Al Kubra “we provide housing near work site”
Post date: 27 October 2024
Publisher: Wuzzuf .com
Post date: 27 October 2024
Publisher: Wuzzuf .com