We are looking for a Rooms Divisions Manager who is motivated to join our team.

Main duties and responsibilities:

1. Supports in overseeing the overall flat operations, with direct responsibility for the Rooms Division (housekeeping, concierge).
2. Assist in developing and implementing operational strategies to improve efficiency, service quality, guests’ satisfaction, and profitability of the company.
3. Monitor operational performance metrics and propose improvements to maximize results.
4. Ensure flat operational budgets are managed effectively, with a focus on cost control and resource optimization.
5. Collaborate with the Revenue Management team to optimize flat rates, upselling, and yielding based on market trends and demand.
6. Guarantee an outstanding guest experience by addressing and resolving any issues or complaints promptly, and implementing corrective actions when necessary.
7. Actively participate in the recruitment, training, and development of staff, fostering a collaborative and high-performance work environment.
8. Work closely with the General Manager on special projects, events, or strategic initiatives involving the entire hotel.
9. Ensure compliance with the brand standards, safety, and hygiene regulations, as well as adherence to all local and company policies.
10. Take a proactive approach to service innovation, adopting new technologies or systems to enhance guest experiences and improve operational efficiency.
11. Participate in training and other development programs.

Skills and requirements:

• At least 3 years of experience in leadership roles within international hotels, with exposure to rooms departments.
• Excellent leadership and communication skills, with strong problem-solving abilities.
• Experience managing staff and creating a positive, collaborative work environment.
• Proficiency in Opera PMS and the ability to analyze operational data to make strategic decisions.
• Fluency in English, and preferably another foreign language.
• Ability to quickly adapt to challenges and manage complex or dynamic situations.
• Strong attention to detail with a comprehensive view of hotel operations.
• Proactive attitude in promoting innovation and service excellence.