- Maintain relationships with key clients, ensuring their needs are met and fostering long-term partnerships.
- Ensure credit control related data is maintained efficiently and accurately.
- Escalate problem collections to superiors as appropriate.
- Liaise with customers and the sales force and visit customers where necessary/appropriate.
- Ensure credit control data is maintained efficiently and accurately.
- Use communication and reports from Credit Control Clerks to create and forward proposals to line management to improve the Credit Control tactics when appropriate.
- Resolve problem collections that have been escalated by Credit Control Clerks.
- Manage the RMS team and provide leadership and guidance.
- Continuously evaluate and improve account management processes, implementing best practices to enhance efficiency and client satisfaction.
- Evaluate and optimize billing processes to streamline operations.
- Collaborate with other departments to resolve client’s billing issues.
- Prepare and present detailed financial reports on account performance, outstanding balances, and collection activities to top management.
- Lead special projects related to RMS as assigned.
- Identify and address any discrepancies in accounts, working collaboratively with clients and internal teams to resolve issues promptly.
- Setting and tracking department goals, policies, and procedures.
Proven work experience in Receivable Management with minimum 6 years of experience.Excellent leadership and communication skills.Excellent up to fluent in English.Bachelor's degree holder.