Role Purpose

•    To operate and maintain the Services Management Payments nodes on daily working hours & On call basis.
•    Full responsibility of owned service E2E
•    Full responsibility on service availability and success ratio
•    To Share knowledge to SOC, Solutions and support team members
•    To solve individual or global internal/external customers complains.  
•    To report and escalate the network problems according to the agreements & rules.  3
•    To implement required network changes with minimal impact on the customers.
•    Full awareness and compliance with ITIL framework and best practices

Key Accountabilities & Decision Ownership

•    Solve Global Problems / Act upon escalated alarms /complains from the services operations front line Team.
•    Acceptance of new services/machines
•    Demonstrated strong troubleshooting skills and root cause analysis to eliminate repeat issues; recommends and implements improvements
•    Manage and coordinate vendor activities
•    Develop documentation to support projects, programs and system configurations

Core Competencies, Knowledge, and Experience

•    Education: University degree, major in Engineering.
•    Work Experience: 2+ years of experience
•    Personal skills: Open minded, ready to work under pressure, active, dynamic, hard worker, able to learn in a short time, Influencer. 

Must have technical / professional qualifications: 

•    Required good Knowledge with different operating systems (Unix, Linux  ,…), Database maintenance and housekeeping, 
•    Strong knowledge in shell scripting and SQL queries.
•    Advanced skills in application servers including tomcat and Oracle WebLogic
•    Robust knowledge in cluster solutions.
•    Advanced trouble shooting skills E2E including OS, DB & Infrastructure
•    Virtualization hands-on experience
•    Good theoretical knowledge about switching and GSM.
•    DevOps & Agile experience  
•    Proven Leadership skills