IT Specialist

Eagle Chemicals - Egypt - Giza
  • Support, maintain, or manage all desktop/mobile support operations.
  • Diagnose and resolve technical issues related to 1- Equipment provisioning Windows, Macintosh, iOS, and Android-based hardware (laptops, tablets, cell phones, desk phones). 2- Microsoft Office applications. 3- Zoom / Teams conferencing system(s). 4- Copiers, printers, scanners. 5- Hosted email service on Microsoft 365.
  • On/off-board new users and corresponding devices.
  • Work with switches, routers, firewall and wireless equipment.
  • Support end-users with IT-related problems in a responsive and service-oriented manner.
  • Setup, manage, and handle maintenance of IT-related equipment.
  • Train staff with IT-related equipment.
  • Assist the IT Team with project work to grow the technology infrastructure of the organization.
  • Assist with the troubleshooting, installation, and implementation of systems.
  • Monitor performance levels of software and hardware and evaluate, recommend, and propose alternative methods of information processing.
  • Maintain information architectures (data, application, network) ensuring the system is on-line daily.
  • Maintain hardware and software maintenance agreements to ensure integrity of operations processes.
  • Document problems and solutions for future reference.
  • Provide step-by-step guidance to walk users through the resolution process.
  • Escalate unresolved issues to senior technicians when necessary.
  • Maintain a professional and helpful demeanor while interacting with users.
  • Stay up to date on new technologies and software through ongoing training.

Bachelor of Engineering or Information Systems or Computer Science.1-2 years in IT or Business Systems.Advanced knowledge of Windows and Mac clients, and iOS devices.Having relevant certifications like CompTIA A+, CompTIA N+, MCSA, CCNA is a must.Basic understanding of network and Wi-Fi services.Basic understanding of firewall, VPN and VMWare vSphere.Excellent command of English is a must.
Post date: Today
Publisher: Wuzzuf .com
Post date: Today
Publisher: Wuzzuf .com