- Oversee the day-to-day operations of the CRM system.
- Ensure CRM data integrity, including data entry, cleansing, and quality control.
- Manage user accounts, profiles, roles, and permissions.
- Implement CRM updates, upgrades, and enhancements.
- Develop and implement a comprehensive CRM strategy aligned with the company's overall business objectives.
- Select, implement, and manage CRM software and systems.
- Lead and motivate a team of CRM professionals.
- Provide regular reports on CRM performance and identify areas for improvement.
Bachelor's degree in business administration, marketing, or a related field.Proven experience in CRM management and implementation.Strong understanding of CRM software and data analysis tools.Excellent communication and interpersonal skills.Analytical thinking and problem-solving abilities.Leadership and team management skills.