Position Purpose:
This is a managerial full-time on-site role in King Mariout, Alexandria. The Manager will be responsible for overseeing the day-to-day operations of an entertainment venue which offer paintball games and several outdoor fun activities. He will manage the staff, process, and equipment to ensure the best quality of service is delivered to the customer with the least cost.
Manager Responsibilities:- Chose, lead, motivate and support all operation employees and assess their performance and take the required action to ensure best performance is achieved.
- Manage the business operations to achieve the best customer experience and quality service, at the least cost.
- Handle and manage the inventory level of all products and equipment and build good relation with the suppliers
- Solve customers, employees and suppliers’ problems and improve the operation manual and process whenever needed.
- Frequently check the cleanness, quality and preventive maintenance of all equipment, tools, machines, furniture and the venue to ensure smooth operation and premium quality service.
- Support sales and marketing activities whenever needed.
- Ensure that health and safety regulations are followed.
- Plan daily operation tasks and delegate them to the operation employees and ensure everyone is perfectly doing his job.
- Plan smartly and organize staff and work load to ensure best results at the least cost and effort
- Answer customer calls and messages along with the sales person. Explain activities, process and handle customer payments in the venue.
- Use Odoo ERP system to book customer reservations, sales, inventory, and staff attendance.
- Responsible for site cash and inventory.
Qualifications & Requirements:Bachelor’s degree in business administration, or experience in the entertainment industry4+ years’ of experience in an operations management position or entertainment venueExcellent ability to delegate responsibilities while maintaining organizational control.Proficiency in Microsoft Office (Word, Excel, Outlook)Demonstrating strong leadership skills.Located near Alexandria, King Mariout or Borj ElArabWorking Conditions:Working days and hours are based on customer reservation, which usually we know about it one day before. Weekends and holidays are main working days due to the business natureWe have accommodation near action zone, which the manager usually uses to avoid going late from Action Zone or coming too early. Plus to be available if a same day customer books (we inform the customer to at least tell us 4 hours ahead)