As a Customer Service Representative at Homix, you will be the primary point of contact for our customers, ensuring that they receive outstanding service and support. You will handle inquiries, resolve complaints, and provide information about Homix products and services, helping to create a positive experience for every customer interaction.
Customer Support: Handle inbound and outbound customer calls, emails, and chat inquiries, providing accurate and timely information about Homix products and services.Problem Solving: Address and resolve customer complaints and issues by troubleshooting, providing solutions, or escalating to the appropriate department when necessary.Product Knowledge: Stay updated on Homix products, services, and policies to offer knowledgeable assistance to customers.Documentation: Accurately log all customer interactions and service requests in the company’s CRM system.Follow-up: Ensure timely follow-up with customers to ensure satisfaction and resolution of their concerns.Collaboration: Work closely with other departments, such as sales, technical support, and logistics, to resolve customer issues.Feedback Collection: Collect and document customer feedback to help improve Homix’s products and services.