Objectives:

The Towing Dispatcher is a key player in ensuring the seamless coordination and management of towing services. This role demands strong sales and negotiation skills, as the dispatcher is often the first point of contact for customers, responsible for providing quotes, closing sales, and ensuring customer satisfaction. The dispatcher coordinates the efficient deployment of tow trucks and resources, ensuring timely responses to service requests while maintaining clear and effective communication with customers and drivers.
Duties and Responsibilities:

• Answer calls, gather information, and prepare quotes.
• Enter details accurately into the dispatch system.
• Assign appropriate tow trucks and drivers based on service needs.
• Ensure timely dispatch and complete Whip-Around inspections.
• Keep clear communication with drivers and update customers on progress.
• Address customer inquiries and complaints professionally.
• Use dispatch software to track service requests and update information.
• Respond quickly to emergencies, coordinating with relevant services.
• Keep accurate records and prepare reports for billing and analysis.
• Work with dispatchers, drivers, and teams to ensure smooth operations.
• Share updates and feedback via Slack or email.