SunPyramids Tours Group is hiring “Reservation Manager”  for our hotels, cruises, dahabeyas, and restaurants.

RESERVATION MANAGER DUTIES AND RESPONSIBILITIES :

• Allocate daily tasks to reservation staff.
• Review reservations booked daily.
• Review arrival report daily.
• Prepare the occupancy forecast report.
• Supervise and train subordinates.
• Record hotels' rates both in the system and correspondence file.
• Liaise with the concerned departments regarding occupancy and reservation rates analysis.
• Create various production reports and provide them to each department concerned.
• Monitor telephone manners and general performance of reservations staff daily.
• Ensure special handling of repeat guests and VIP guests.
• Monitor and coordinate group reservations activity with the sales department.
• Follow up on tentative bookings and update reservation status.
• Oversee and handle all aspects of reservations, hotels, cruises, and restaurants.
• Liaise with hotels, and other service providers to negotiate rates, confirm availability, and resolve any issues.
• Work closely with other departments, such as sales and marketing & operation.
• Handle complaints and resolve booking-related issues diligently to ensure customer satisfaction.
• Explore new products recently opened hotels, cruises, dahabeyas, restaurants..etc.
• Review no-show and canceled reservations and process charges according to the hotel’s policy.
• Review room blocking for long Stay. suites and special group requests.
• Bring to the front office manager's attention when the hotel availability status is changed and prepare for necessary action.
• Ensure smooth and efficient operations in the department through prompt, effective, and proper reservations service to achieve maximum revenue to meet or exceed the revenue target.
• Supervise general job Performance of reservation staff implementing policies and procedures, responsible and perform any other duties that might requested by GM.
• In general, perform any other duties that might requested by GM