Provides first level contact and convey resolutions to customer issues. Walks customers through problem solving process. Tracks, routes and redirects problems to correct resources. Escalates unresolved queries to the next level of support. Follows up with customers, provides feedback and sees problems through to resolution. Updates customer data and produces activity reports. Ensures proper recording, documentation and closure
EDUCATION General Education University (First degree) EXPERIENCE General Experience Basic experience of simple office / operational systems (4 to 6 months) Managerial Experience None