- Respond to customer queries in a timely and accurate way, via phone, email, or chat
- Identify customer needs and help customers use specific features
- Monitor customer complaints and reach out to provide assistance
- Follow up with customers to ensure their issues are resolved
Experience as a Customer Support Specialist or similar CS roleFamiliarity with jewelry is a plusUnderstanding of how CRM systems workExcellent communication and problem-solving skillsPatience when handling tough cases