- Interact with customers over the phone to understand their banking needs.
- Provide excellent customer service to achieve customer loyalty.
- Resolve problems over the telephone on the spot.
- Convert sales opportunities in order to meet financial targets.
- Clarify and explain procedures and products over the telephone.
- Capture and report customer feedback towards continual product development.
- Performs the necessary & right action on systems and tools in order to fulfill the customer request properly and maintain the company’s financial position.
- Recommends process improvements to facilitate Customer care work and delight the customers.
University Graduate.0-1 years of Customer service experience.Customer-focused.Computer literate.Excellent communication skills.Fluency in English (both spoken and written) is a must.Ready to join immediatelyMaximum age of 32 years.Strong listening skills.Fresh Grads