Position Overview:
The Patient care specialist manages inquiries and efficiently resolves patient complaints. The responsibilities include monitoring and maintaining a positive online reputation on platforms like Google and Trustpilot by promptly addressing and resolving negative reviews.
Main Responsibilities:
- Conducting follow-up procedures to ensure effective communication and resolution of inquiries.
- Managing and addressing patient complaints promptly and professionally.
- Monitoring patient interactions and feedback on Google and Trustpilot platforms to maintain a positive online reputation.
- Addressing and resolving negative reviews to uphold the organization's image and
Age: Between 20 to 30 years old.Language : English or French or Russian Gender: Female candidate.Experience: Experience in medical tourism is not required, as we provide comprehensive training.Skills: Strong communication skills are essential. Additionally, the candidate should be able to work effectively under pressure, demonstrate good time management and convincing skills, and be open to learning new things.Availability: The role requires a full-time commitment.