Key Accountabilities & Decision Ownership

• Provide strong support in the TX access and BH area at all technical levels of operation.
• Ensure proper and timely handling of individual/global complaints related to Transmission area.
• Responsibility of Initiating actions to improve the quality, availability and measurement of the area.
• Provide troubleshooting, analysis & problem solution for critical situations.
• 24x7 2nd line support On Call for Transmission network emergencies reported by internal customers, to fix critical problems.
• Fine tune the Transmission nodes to achieve smooth & high-quality performance.
• Health check TX nodes To Ensure highest network quality, availability and resilience through development and implementation of enhancement projects and work streams.
• Secure the Transmission network elements.
• Provide Transmission’s technical support to internal & external customers & ensure their satisfaction.
• Follow-up & prepare the Transmission network planned activities to ensure fault free operation during different activity phases, coping with O&M quality standards & procedures.
• Implement preventive software correction packages on Transmission nodes to solve Transmission network problems.
• Attending On site Events if needed.
• Report Transmission network activities to management for proper follow-up.
• Participate in acceptance & testing of new Transmission nodes, systems, features & services.
• Implement hardware system expansions.
• Follow the Transmission, the Change Management teams and the Service Management processes/SLA.
• Follow the escalation & reporting procedure in due time.
• Responsible for reviewing the new technology /roadmaps /incident trends.
• Report Transmission’s network problems in time with clear information to management for proper decision making.
• Assess the need for suppliers’ support intervention & follow-up with suppliers regarding any Transmission network issues.
• Report performance against agreed plans & KPIs.
• Attend all assigned Trainings, Sessions, or workshops.

Core Competencies, Knowledge and Experience

• BSc in Telecom engineering.
• Strong IP knowledge, CCNP knowledge is a must (BGP, ISIS, OSPF, MPLS and L3VPN).
• Good knowledge of MW nodes includes Ericsson, Huawei and SAIE or equivalent.
• Minimum 3 years of experience in relevant field.
• Good knowledge of BH nodes/Routers: HU or equivalent.
• Good understanding of MW planning basics.
• Good understanding for the GSM/3G/4G network.
• Python Programming knowledge is a plus.
• Automation & scripting Tools developing experience is a plus.
• Good Communication/Management Skills.