Role Purpose: 

The customer Project Manager is responsible for leading customer facing Complex E2E projects across multiple domains on behalf of Vodafone for our Enterprise Customers, leading multi-party teams, taking responsibility at board level. 

The Customer Project Manager will have day to day accountability on a project team supporting and leading Enterprise customer delivery with up to total of 10+ million Euros TCV annually.
The Customer Project Manager is responsible for setting the governance controls for the project, ensuring these align to corporate, customer and local standards, with strong emphasis on assurance and gate reviews, defining the project costs, operational budgets, staffing requirements, project resources and project risk & change strategy. 
The Global Project Manager is accountable for ensuing that the project and all interrelated projects, dependencies, assumptions  and risks are identified, stakeholder buy in achieved, stage plans created, managed and reported though the lifecycle of the project, emphasis on alignment to Time, Cost and Quality. 

Accountable for ensuring that all Projects and their component parts adhere to the mandated Vodafone best practice methodology and processes. Engage with and seek improvements to processes at all times. Ensure all project team members are following methodology and processes. Provide leadership & contribution to all Vodafone Process & Methodology discussions/workshops that affect management of projects.
Accountable for acceptance into live service, mitigating impact of risk to both the customers and Vodafone’s operational business.

Key accountabilities and decision ownership: 
•    Vision, Planning and Control 
o    Communicates the High Level Vision for the projects and the customers “desired” future state. Designs the delivery capability to deliver the project 
o    Creates a detailed project/programmes plan, using Transformational Flows,  identifying the resources required, project interdependencies and  critical path, including all the activities that the business need to do to prepare for new technical or business components 
o    identifying the projects within the Project plan  
o    Create cost estimated for the business 
o    Ensure that all project work streams and project plans are integrated within the overall project plan.
o    Manage and control the performance of the project plan.  Identify and embed measurable project outcomes & critical success factors into the project plan
o    Formulate and manage stakeholder communications plans 
o    Plan & Manage the people utilisation, including recruitment, competency profiles and development for duration of the engagement on the project. 
o    Forecast and manage the resource supply and demand throughout the lifecycle of the project (colleagues, technology, financial) 
 
•    Organisation & Leadership 
o    Clarifies the skills requirements of a projects and builds a team capable of managing them. 
o    Manages the team in the successful delivery of the project. 
o    Manages project planning and resourcing processes, balancing priorities
o    Takes on a coaching and mentoring role, motivating others and boosting moral. 
o    Key influences within the customer environment during the lifecycle of the project initiate and influence relationships with and between key stakeholders, external and internal to the project.
o    Produce project stakeholder map, conduct analysis to ensure stakeholder needs are understood and met. 
o    Support effective business change by building relationships with and between senior strategists, planners, designers, operations business partners and business change managers 
o    Work to improve relations and provide continuing support to open communications with and between stakeholders 

•   Quality Assurance and Reporting
o    Ensures quality assurance standards are applied across the project & project work streams. 
o    Ensure suitable Project & Project Status Reporting mechanisms are put in place for projects and work streams within the Project. 
o    Produce regular, ad hoc and exception reports in line with the agreed communications plan. 
o    Ensure timely and accurate reporting, covering aspects (Budget, Timelines and Quality) of scope, outcomes and performance against agreed critical success factors, KPIs and benefits tracking. 
o    Maintain accurate financial reports. Maintain document library for project, and produce Project level Lessons Learned & Closure reports.

•    Risk, Issue and Change Management 
o    Defines the project Risk & Change strategy. Maintaining regular risk management and mitigation planning, ensuring all stakeholders are fully informed of risks and potential impacts.
o    Maintain effective change management process

•    Financial Management – Benefits, Commercial , Partner & 3rd Party Management 
o    Ensure that strategic outcomes expected by the project are aligned to benefits realisation plan, and that benefits tracking process is in place and managed effectively. 
o    In the event of project scope changes materialising ensure that financial and investment plans are reviewed and adjusted accordingly 
o    Maintain the business case for funding the project and confirm the continuing business viability of the project at regular intervals 
o    Be accountable for managing, forecasting and reporting on all project related budget and expenditure. 

Core Competencies, Knowledge and Experience:
•    Typically 3 years relevant experience, including management of major projects with expertise in ICT fields 
•    Flexible with the ability to maintain effectiveness in a changing environment
•    Leadership and Stakeholder Engagement 
o    Able to adapt style and apply influencing skills to a range of complex relationships, the Global Project Manager will be required to create & manage high performing cross functional teams to deliver against agreed plans to the customer. 
o    Maintain relationships at senior levels
o    Able to respond positively and convincingly to constructive challenge from the team and overseas the management of any issues with poor performance

•    Professional and Customer Centric 
o    Able to deliver confident and engaging presentations at the most senior level, drawing on a range of communications techniques to adapt to challenging situations and audiences
o    Provides interface with other areas of business to ensure departmental knowledge is shared and obtained 
•    Business Skills
o    Applies knowledge of business and markets to create intellectual property
o    Has in-depth knowledge of multiple domains and understands the company’s position in the place. 

•    Blueprint Delivery 
o    While the blueprint remains the ownership of the customer, the Vodafone Global Project Manager will work with the Customer Global Project Manager to end sure the Vodafone elements of the project plan are delivered. 

Must-have Technical / Professional Qualifications: 
o    Prince 2 Practitioner or PMP.
o    Proven experience of concurrently managing multiple projects or projects of differing size and complexity to meet business expectations and deliver results.
o    Proven ability to build relationships and influence at all levels internally and externally, including excellent customer facing skills (ability to communicate, effectively, with the customer account teams, in addition to end users and technical persons)
o    Experience in project and project budget management
o    Understanding of financial accounting including capitalisation and profit and loss
o    Strong cross-functional working capabilities
o    Excellent interpersonal and communication skills
o    Strong leadership skills with the ability to drive an effective project team
o    Understanding and experience of working in a telecommunications environment 

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