Job purpose:
To manage relationships with customers through handling queries/requests and marketing/selling activities.
Responsibilities
- Achieve sales targets for all bank’s products as per branch business objectives.
- Maximize opportunities to sell additional products and services to the existing & potential Customers.
- Explain products and services to customers in order to achieve sales.
- Maintain strong relationships with priority customers.
- Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints.
- Resolve issues and complaints from customers; escalate issues when outside authority.
- Supervise CSRs in customer transactions, ensure transactions are promptly logged and documents completed.
- Supervise all CSR's daily activities.
- Ensure all activities comply with corporate governance & regulatory/legal frameworks.
- AML duties for opening accounts /update KYC … etc.
Qualifications
- Bachelor’s degree or higher diploma in banking
- Or equivalent experience
- Minimum of 5 years in a branch role, typically CSR
- Sales experience
- Experience of handling and customer transactions and requests