Key Responsibilities:

• Assist in managing daily travel operations for corporate leisure clients.
• Process and coordinate bookings, reservations, and itineraries for clients.
• Ensure all travel arrangements are completed on time and meet client expectations.
• Work closely with suppliers and vendors to confirm bookings and services.
• Handle client inquiries, provide travel advice, and offer suitable travel solutions.
• Assist in maintaining strong relationships with corporate clients by offering excellent customer service.
• Gather client feedback and address any issues promptly to ensure high satisfaction levels.
• Work closely with the Senior Product & Operation Manager and other team members to ensure smooth operations.
• Collaborate with the sales and product teams to align client requirements with service offerings.
• Assist in internal communication and coordination to ensure smooth project execution.
• Liaise with suppliers, airlines, hotels, and other partners to ensure smooth execution of services.
• Monitor and follow up on service delivery to ensure alignment with client expectations.
• Assist in resolving operational challenges, including last-minute changes or emergencies.
• Proactively identify areas for improvement in processes and service delivery.

Operational Management:

• Assist in coordinating and executing daily operational tasks, ensuring seamless delivery of leisure services and experiences.management, identifying areas for cost reduction and process improvement.
• Maintain accurate records and assist in compiling reports on operational performance, customer feedback, and inventory management.

Management Reporting:

• Collect and organize data from various sources to support reporting on project status, resource utilization, and operational efficiency.
• Compile customer feedback and survey results to provide insights into service performance and areas for improvement.