Job Responsibilities:

-Providing periodic updates to Management.

-Creating regular (weekly, monthly, quarterly, half annual & annual) reports on the status and upcoming trends to manage the community as well as to moderate guidelines.

-Recommending improvements and enhancing processes with more efficient and productive strategies.

-Ensuring all complaints are responded to and resolved as per agreed SLA’s through CRM.

-Ensuring that all team members are following the agreed process via CRM on a day-to-day basis.

-Ensuring the team is focused on following and completing their agreed KPIs.

-Ensuring that team members’ needs are fulfilled.

-Providing full support needed to community management operations and administration team members.

-Receiving and reviewing the Internal Approval notes from all Team members on a weekly basis. These forms are to be handed to the department Head before the weekly CCMM.

-Handling any escalation received from the operations and administration sector.

-Ensuring the management vision and goals are understood and followed by team members.

-Assessing team members and providing them with coaching sessions, when necessary, on a monthly basis.

-Receiving a self-review from each team member on a monthly basis.

-Ensuring that departmental KPIs are fulfilled within the year as submitted.

Qualifications Needed:

• Bachelor ‘s degree in Business Administration or any relevant field.
• Experience: 5-8 Years of Experience
• Skills: Excellent communication skills, English both written and oral
• Microsoft Office.
• Customer Experience Background.
• Language: Fluency in Arabic & English.