Key Account Manager

ََََ - Egypt - Egypt

Foster strong, trusting relationships with a portfolio of major clients to ensure their loyalty and prevent them from turning to competitors.

  • Develop a comprehensive understanding of the needs and expectations of key customers.
  • Enhance relationships with existing customers by continually offering tailored solutions that fulfill their objectives.
  • Ensure the timely and accurate delivery of products and services to customers.
  • Act as the main liaison between key customers and internal teams.
  • Address and resolve customer issues and complaints to maintain high levels of trust and satisfaction.
  • Contribute significantly to generating new sales that will develop into enduring partnerships.
  • Prepare and present regular progress reports and sales forecasts to both internal and external stakeholders using key account metrics.
  • Proactively manage and resolve any issues or complaints from key clients.
  • Lead and supervise account teams assigned to each key client to ensure optimal performance.
  • Work closely with the advertising, design, marketing, sales, and logistics departments to ensure that the needs of key clients are fully met.
  • Negotiate and finalize contracts with key clients, ensuring deadlines and long-term goals are achieved.
  • Reach monthly sales targets by identifying opportunities and developing relationships with new customers.
  • Achieve high customer satisfaction rates and maximize opportunities for up-selling and cross-selling to increase customer spend.
  • Manage all pre-sales and post-sales activities to ensure customer satisfaction.
  • Consistently meet and exceed weekly and monthly performance targets.
  • Monitor industry trends and provide regular feedback on competitive activity.
  •  Compile detailed reports for upper management to inform decision-making.

 


Proven experience as a key account manager or in a similar role.Strong background in sales and in creating solutions that meet customer needs.Excellent communication and interpersonal skills, with a talent for building relationships with professionals at all levels.Outstanding organizational abilities.Strong problem-solving skills and expertise in negotiation. Bachelor’s degree in business administration, sales, or a related field.Experience in the detergents and cosmetics industry is a plus
Post date: 12 September 2024
Publisher: Wuzzuf .com
Post date: 12 September 2024
Publisher: Wuzzuf .com