Managing the transportation operations from both customers and contractors perspectives to ensure resources are effectively utilized to provide the best service that increase customer satisfaction and retention.

Manage customers’ requests (new – existing) including costing and sourcing  Cost management to meet the company GP and EBIT targetTake all necessary actions to reduce cost without compromising quality and standardsEnsure the service is running according to the agreed SLA with customersRepresent the ground operations team with customers.Build strong relationship with suppliers and insurance companies to get the best service and cost.Work with the suppliers for maintenance and replacement in case of accidents or breakdownsConduct internal driving test for all new couriers/driversPrepare the work schedule for all shifts and monitor the attendance and vacationsEnsure that couriers/drivers are driving within the allowed speed limit and report any violation to the direct manager/HSE teamDevelop, Train, mentor/ coach new and existing membersCoordinate with the direct report and the HR team regarding the recruitment initiative and participate in the interviewing processIdentify employees with high potential and propose career development planFacilitate the flow of information horizontally and verticallyEnsure the company image and brand is adhered to by all the couriers/driversSetting KPI’s and conduct annual performance reviews for direct reportsMonitor the daily inspection on vehicles to ensure it abiding by the company standardsMonitor car shifting between the couriers and sales staff (if allowed) to track violations, history for damage, accidents or any other related issuesMonitor the documentation of each vehicle as requested by local authoritiesFollow up daily violations and accidents with the operation managerCoordinate with operation manager for distribution and selection of the vehicles according to the courier/driver job and routeEnsure vehicles represent the company image and brand properlyAdhere to company HSSE, compliance and sustainability corporate policies and standardsMonitoring the percentage of accidents and violationsControl lease/rent process to ensure managing cost and expensesCheck received fuel invoices or bills and send the approved ones to finance departmentReport any information that might impact company image, brand or functioning

• Bachelor’s degree in Logistics, supply chain management, or any related feild
• Minimum 5-8 years of experience
• English language fluency is a must
• Strong Communication Skills
• 3PL experience is mandatory
• Work Location: 6th of October industrial Zone