● Assume responsibility for assigned IT Operation services and activities specific to a site (or sites) including implementing and administering
● Administer and provide ongoing technical support locally on site of information technology hardware (desktop/laptop/Chromebox) and software
● Maintain staff by recruiting, selecting, orienting, and training employees
● Conduct 1:1 discussions with IT Generalists to develop personal growth opportunities and provide coaching sessions to discuss set of expectations
● Maintain a safe and secure work environment
● Complete projects by coordinating resources and timetables with different IT stakeholders and non-IT departments
● Perform hardware troubleshooting which included repairs, upgrades and configuration of desktops/laptops
● Take ownership of technical issues, working with different stakeholders to resolve technical concerns as necessary
● Monitor, report and document system and performance issues
● Work collaboratively with different clients, team members and other stakeholders across the company to achieve desired results
● Adhere to company policies, core values and procedures
● Work on shifting schedules and available to work in a 24/7 operations environment
● Interpret and validate technical issues, test solutions, follow-up and escalate when necessary

● Solve complex problems in a technical service-oriented environment
● Comprehend, capture and interpret basic information and work within a team in a fast-paced call center environment