This hybrid role is designed to support both our customers and the operations team during critical moments of their journey with Invygo. You will play a key role in managing daily interactions with car dealers and customers, ensuring operational efficiency, and building strong partnerships to meet and exceed assigned KPIs.
Key Responsibilities:
- Process Management: Oversee and manage daily operational tasks, ensuring all processes run smoothly and efficiently.
- Data Analysis: Collect, analyze, and report on operational data to identify trends, inefficiencies, and areas for improvement.
- Collaboration: Work closely with cross-functional teams, including finance, customer service, and logistics, to ensure alignment and smooth execution of operational activities.
- Problem-Solving: Address and resolve any operational issues or bottlenecks that arise, providing timely solutions to maintain productivity.
- Process Improvement: Continuously assess and refine operational processes to increase efficiency, reduce costs, and improve overall performance.
- Compliance: Ensure that all operations comply with company policies, industry regulations, and legal requirements.
- Documentation: Maintain accurate and up-to-date records of operational procedures, reports, and other relevant documentation.
- Training & Development: Assist in training team members on operational processes and best practices to ensure consistency and high performance across the department.
- Project Management: Lead or support special projects aimed at improving operational efficiency or implementing new processes.
Bachelor's degree in Business Administration, Operations Management, or a related field.years of experience in operations, project management, or a similar role.Strong analytical skills with the ability to interpret data and make data-driven decisions.Excellent organizational and multitasking abilities.Strong communication skills, both written and verbal, with the ability to collaborate effectively with diverse teams.Proficiency in using operations management software, ERP systems, and Microsoft Office Suite (especially Google Sheets).Problem-solving mindset with a focus on continuous improvement.Ability to work independently and manage multiple priorities in a fast-paced environment.Experience in car rental or hospitality industriesKnowledge of Lean, Six Sigma, or other process improvement methodologies.Experience with project management tools like Jira, Trello, or similar.