DESCRIPTION
Are you ready to champion outstanding customer service, Amazon style? Are you up for creating solutions and solving tomorrow’s problems today? Then we have an opportunity just for you! We’re seeking an Area Manager to join our dynamic Delivery stations.
Our First Mile stations are responsible for sellers pickup connecting the shipments to different nodes to assure customer promise achieved. They’re also where we developed our industry-leading workflows. Our teams stow deliveries, pick products, package them up and ship them out: each of these groups have played their part in taking us where we are today. In these facilities we’re building the future of customer service, as we work towards becoming Earth’s most customer-centric company. This is your chance to make history with us.
About the role:
You’ll be responsible as a manager for one of the main teams in DS: receive, debrief , check , assign returns or ship. Along with your peers, you’ll ensure that all workflows run smoothly and that customer expectations are met, if not exceeded.
While you achieve this, you’ll ensure motivation, engagement and performance:
- You’ll need to safeguard your team’s safety, promoting Amazon’s Health and Safety standards,
- You’ll lead cross-functional teams, tasked with solving operational problems,
- You’ll uphold Amazon’s high standards of process quality,
- You’ll maintain inventory accuracy,
- You’ll strive to improve and streamline processes,
- You’ll become a subject matter expert on larger FC/DS processes and activities,
- You’ll actively share and promote best practices with your colleagues and network
Key job responsibilities
- Lead First Mile Operations in Egypt assuring best seller/customer experience through monitoring different KPI's e.g. (DEA , FDPS & C-Ret )
- Ensure safe work environment for our AA's & customers
- Collaborate with different stakeholder WHS , account manager , external fulfilment , finance & PXT
- Performance management for a structure of supervisors & AA's in different locations
- Process improvement & sites integrity
- Build First Mile strategy & network expansion
- Shift & lift best practices from different markets & also share EG best practices to support their development.
Skills
BASIC QUALIFICATIONS
- 1+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
PREFERRED QUALIFICATIONS
- 1+ years of performance metrics, process improvement or lean techniques experience