1. Quotation and Submittal Preparation:

• Prepare quotations for ductwork, dampers, louvers, and sound attenuators for customers in different regions (UAE, KSA, Kuwait, Egypt, Oman) using ERP systems and Costing sheets.
• Create OERs (Order Evaluation Requests) for inquiries without a Purchase Order.
• Prepare Order Acknowledgements.
• Generate Sales Orders for all products in ERP systems.
• Prepare submittals, including acoustic calculations and schedules

2. Technical Support and Sales Assistance:

• Provide technical assistance to clients when required.
• Assist the Sales Team with selections, technical support, and follow-up on quotations.
• Prepare quotations, compliance statements, and technical submittals for ductwork, dampers, louvers, VAV boxes and sound attenuators.

3. Quantity Verification and Reporting:

• Verify quantities for OPRs (Order Processing Requests) in accordance with relevant clients LPOs.
• Provide approximate values for each OPR in the ERP.
• Create OPRs for ductwork, dampers, louvers, VAV boxes and sound attenuators.

4. Client Communication and Coordination:

• Maintain effective communication with clients, both through emails and phone calls.
• Assist clients with their orders, deliveries, and required project documents.
• Acknowledge client feedback and relay it to the team leader and management.

5. Order and Project Management:

• Handle client and internal documentation efficiently.
• Ensure that client and project deadlines are met.
• Monitor order processing requests and manage incoming drawing requests.
• Prepare AutoCAD Tag Drawings and tag lists for various stages of production.

6. Cross-Functional Coordination:

• Maintain effective communication and closed coordination with Finance, Production, and Logistics departments.
• Collaborate with senior management regarding costing approvals for big projects.
• Collaborate with the Operations Head on quality issues and technical feedback.