- Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
- Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car
- Manage and oversee the dealership’s workflow and schedule
- Call customers to advise them about service changes or car pick-up times
- Maintain positive customer relationships to ensure repeat business
Proven work experience as a Service Advisor or similar roleA strong understanding of automotive technology and the automotive industryProficiency with industry-specific softwareExcellent customer service, interpersonal and communication expertiseStrong organizational, decision-making and problem-solving skillsRelevant training and/or certifications as a Service Advisor