What you’ll do

Role purpose: 
•    Fixed Wireless Access network quality assurance and customer experience Sr. Analyst lead role to develop FWA network quality indices and performance measurements for home wireless customers. Maintain VF-EG leadership position in fixed market, drive insights and smart care solutions.

Key accountabilities and decision ownership: 
•    Develop quality indices and performance measurements for VF-EG fixed wireless access customers 
•    Develop Insights and Data analytics for fixed wireless access routers
•    Develop FWA Network Smart Care use cases in alignment with the customer care frontline empowerment strategy.
•     FWA Network competitive analysis to maintain VF-EG leadership position in fixed market. 
    Core competencies, knowledge and experience:
•    Minimum 5 years of experience in telecommunication industry mainly mobile domain 
•    Strong knowledge in mobile/fixed networks main elements (Switches, Routers, 4G/5G Networks)
•    Strong knowledge in fixed network CPE parameters and Home Wireless Technologies 
•    Good knowledge in Wi-Fi networks design and optimization
•    Very good knowledge of IP networks and transport connectivity solutions (XDSL, MW, Fiber, Satellite, etc.)

    Must have technical / professional qualifications: 
•    B.SC. in Electrical Engineering majoring in   Communication and Electronic Engineering.
•    Solid knowledge of Mobile Radio Networks 
•    Problem solving and decision-making ability
•    Vendor management ability
•    Full Stack Development knowledge is a plus
•    DB administration knowledge is a plus
 

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can.