Job Details

1. Serve as a customer liaison to assist with customer needs, issues, or complaints; tracks customer complaints and coordinates responses to ensure timely turnaround.
2. Assist in the development of the Retail Store Operations Guide as per the procedures and policies.
3. Compile monthly, quarterly, and annual reports through Excel or other software.
4. Provide ongoing administrative support for retail operations.
5. Prepare and assists with set-up for retail meetings.
6. Ensure that adequate and timely communication is maintained between the retail leadership team and any customer complaints or needs.
7. Contact clients to obtain missing information or answer queries
8. Create the system IRs & POs. for e-Channels.
9. Handling e channels’ logistics.
10. Preparing the required operational items such as thermal rolls, stationaries, etc.
11. Prepare the letters of refunds and charge back.
12. Manage the uniform with all hired staff end to end.
13. Follow up with petty cash holders and prepare the regular templates to obtain the signatures for petty cash refueling.
14. Coordinate with the PMs for the operational equipment's to make sure it is fulfilled.
15. Follow up with the procurement and admin in case of any shipments headed to or from e-Channels.