About the Role:

We are seeking a dynamic and motivated Call Center Manager to lead our team in providing exceptional customer service and sales . As a Call Center Manager, you will be responsible for overseeing daily operations, managing staff, and ensuring our call center meets its goals effectively and efficiently.

What You’ll Be Doing

Key Responsibilities:

Team Management: Lead, coach, and develop a team of call center agents. Conduct regular performance evaluations and provide feedback and training to enhance skills and productivity.

Operational Oversight: Monitor daily operations, including call volume, response times, and service quality. Ensure compliance with company policies and procedures.

Customer Experience: Ensure a high standard of customer service by addressing escalated issues and resolving complex customer concerns. Maintain a customer-centric approach in all activities.

Reporting: Prepare and present regular reports on call center performance, trends, and areas of improvement to senior management.

Experience and Qualifications:

• Minimum of 7 years of experience in a call center environment
• At least 2 years in a supervisory or managerial role.
• Good in English “A2”.
• Ability to work flexible hours
• Build strong customer relationships and ensure exceptional customer satisfaction.
• Resolve customer complaints and escalate issues as needed.
• Analyze customer feedback to identify trends and opportunities for improvement.
• Strong analytical and data analysis skills.

Skills:

• Strong leadership and interpersonal skills
• Flexibility
• Excellent communication skills
• Problem-solving and decision-making abilities
• Analytical skills
• Customer focus
• Technical proficiency: Understanding of call center software and technology.

What we offer:

• Opportunities for professional growth and development.
• A collaborative and supportive work environment.
• A chance to develop your skills