Call Center Agent (Banking )

lxbfYeaa - Egypt - Giza

 

  • Answer questions from staff and provide guidance and feedback
  • Anticipate escalation and take over calls when needed
  • Devise ways to optimize procedures and keep staff motivated
  • Ensure adherence to policies for attendance, established procedures etc.
  • Keep management informed on issues and problems

Proven experience as call center supervisor or similar supervisory positionExperience in customer service is essentialProficient in English; Good knowledge of additional languages will be a definite plusWorking knowledge of MS OfficeTech savvy with knowledge of telephone equipment and relevant computer programsKnowledge of performance evaluation proceduresOutstanding communication and negotiation abilitiesA results-oriented approachExcellent organizational and leadership skillsAbility to work under pressureHigh school diploma
Post date: 29 August 2024
Publisher: Wuzzuf .com
Post date: 29 August 2024
Publisher: Wuzzuf .com