- Design, develop, implement, and provide architectural oversight of technical solutions and provide direction, troubleshooting and optimization recommendations within areas of expertise.
- Investigate GCP issues reported by customers by researching and escalating issues
- Identify and analyze potential security risks, and develop effective mitigation strategies to address them.
- Work with GCP Team to resolve complex customer problems related to Cloud11's portfolio of products.
- Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
- Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
- Participate in a regular weekend working rotation.
- Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
At least 1 year of professional experience with Google Cloud.At least one Google cloud certification.Good Knowledge of Google Maps API.Familiarity with other cloud computing platforms such as Azure Platform or AWS.Cloud Migration experties.Proven experience with Infrastructure as Code (IaC) practices and patterns, including tools like Terraform and Ansible.Ability to automate repetitive tasks with scripting skills in Bash, PowerShell, or Python.Excellent capacity to work autonomously or integrated in a team.Proactivity and ability to adapt in a context in which priorities often change.Fluent in English - written and spoken (mandatory).