1- Duties and Responsibilities: -
- Working directly with an organization's servers and networks performing setup.
- Enhancement, and maintenance tasks.
- An IT specialist ensures that employees' work Laptops can successfully connect to networks and
access business-critical data at all times.
- IT specialist also configure network security settings and connect peripheral devices, like printers
and. scanners, that are used by multiple users.
- Well known with Firewall administration. Like (FortiGate, Sophos and PFsense...etc).
2- User Support
- Providing direct support to users across the organization, this can include helping set up hardware
or software, diagnosing connectivity or data access problems, answering questions about hardware
or software, and helping users access shared drives and devices
3- Troubleshoot Systems and Hardware
- Supporting all departments by troubleshooting systems and hardware.
- Identifying issues with hardware or software and works with users or on the back end of servers to
quickly resolve those issues and prevent delays.
IT Associate Skills and Qualifications:IT Associate need at least a bachelor’s degree in a related field, Strong knowledge in MCSE, CCNA, etc.• Information security - this role requires extensive familiarity with information security practices and procedures to protect organization data from intrusion or corruption.• Problem-solving skills - IT Associates troubleshoot networks, computers, and devices, so they should becreative and technical problem-solvers.