- Provide technical support for local and remote users in many locations.
- Perform installation, configuration, and troubleshooting of Hardware, Software, and LAN / WAN infrastructure.
- Troubleshoot the network and system services (ERP, Printing, Email service, VPN, and Internet access).
- Apply the application of all IT policies and regulations
- Configuring attendance machines and its' reporting system service.
- Good understanding of Windows Server, CCNA, and Firewall fundamentals
Preferably a resident of Giza GovernorateEducation: Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.Experience: Proven experience as an IT Specialist or similar role. Experience with network administration, hardware/software troubleshooting, and technical support.Strong understanding of computer systems, mobile devices, and other tech products.Proficiency with operating systems (e.g., Windows, macOS, Linux) and common software applications.Knowledge of networking concepts and protocols (e.g., TCP/IP, DNS, DHCP).Familiarity with cybersecurity principles and practices.Excellent problem-solving and analytical skills.Strong communication and interpersonal skills.