Job Description
As the Night Manager, you will be responsible for overseeing the hotel’s operations during the night, ensuring the safety and comfort of our guests. You will manage a small team, handle guest inquiries and emergencies, and ensure that all hotel standards are maintained..This role requires a proactive leader with excellent problem-solving skills and a strong commitment to customer service.
Key Responsibilities
- Oversee the night operations of the hotel, ensuring a smooth and efficient service for all guests.
- Manage and support the night staff, including front desk, security, and housekeeping teams.
- Handle guest inquiries, complaints, and emergencies, ensuring timely resolution and maintaining a high standard of customer service.
- Conduct nightly audits, including cash handling, end-of-day reports, and preparation for the next day’s operations.
- Take phone booking for reservations and monitor the overnight reservations email account.
- Ensure the safety and security of the hotel and its guests by monitoring security systems and conducting regular patrols.
- Liaise with other departments to ensure seamless operations and communication.
- Uphold the hotel’s standards and policies, ensuring compliance with health and safety regulations
Qualifications
- Previous experience in a supervisory or management role within the hospitality industry, preferably in a night shift capacity.
- Previous reservation experience as hospitality is alive 24 hours a day
- Relevant industry study Post graduate Diploma in Hospitality Management
- Valid First aid certificate
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to remain calm under pressure and handle emergency situations efficiently.
- Strong problem-solving skills and attention to detail.
- Proficiency in hotel management software and front office systems.
- Flexibility to work night shifts, including weekends and public holidays.
- Valid LCQ certificate and a current holder of a Manager Licence issued with the local council
- Full drivers licence essential