Primary Focused Domain(s): IT Service Management (ITSM), IT Operation Management (ITOM)

• Presenting and demonstrating services/products to customers.
• Build scope of work/low level technical scope based on the business requirements.
• Deliver technical implementations and solution design within services/products on customer’s sites and remotely.
• Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers, and mission critical support.
• Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
• Deliver solutions related documentations that could include scope of work / user manual.
• Participating in building the company’s technical content library. Ex. Knowledge base and other technical contents.
• Perform other related duties as assigned.

 

Bachelor’s degree in computer science or equivalent.Exemption / Completion of military services (for Egyptians).Alexandria resident is a must.Microsoft Certified System Engineer (Preferred)CCNA (Preferred)Technical Skills:Experience in same or similar technology: 5+ (ManageEngine, BMC, ServiceNow Microsoft, SolarWinds, ...)Background in Development (Python, Java, or JavaScript) is a plus.Should be a practitioner in the area, focused on core IT Service Management / ITIL functions.Experience being involved in different types of solution implementations.Good technical background with the ability to discuss architecture, hardware and software.Experience across different industry sectors.Good Experience with CMDB, Asset Management.IT networking skills and experience.Excellent understanding of Windows, UNIX and Linux infrastructure including File System, Registry, Active Directory, user profiles, security.Understanding of virtualized technologies such VMWare and Hyper-VAcceptable experience with databases such as MYSQL, PostgreSQL, MSSQL.Personal Skills:High sense of responsibility and ownership, acting like owner in what you do.Exceptional communication and presentation skills.Being able to work on their own or in a team.Being able to work to tight deadlines.Ability to maintain composure during stressful situation.Handling many tasks & responsibilitiesFluent in Arabic and English.