- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Process payments and refunds
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
Bachelor's degree in business administration, finance, or a related field preferred.Minimum of 5-7 years of experience in collections, preferably in a supervisory or managerial role.Knowledge of legal and regulatory requirements related to collections, including fair debt collection practices.Proven track record of meeting or exceeding collections targets.Strong understanding of financial statements and credit evaluation.Excellent computer skills, including proficiency in Microsoft Office Suite.