- Manage the operation team following smart strategies in improving their performance.
- Send reports to the management to follow the performance of the team and evaluate them.
- Train new hires on how they can best serve the customers
- Confirm hotel reservations dealing with the different online suppliers and hotels.
- Manage customer issues and complaints with hotels and online suppliers in a professional way and timely manner.
- Recommend improvements to customer service experience.
- Assist in promoting use of the global travel program and adoption of online booking tools.
- Advise Leadership/Category Lead of issues impacting service delivery or quality.
- Educate employees on travel policies, procedures and processes.
- Assists in interviewing, hiring, training, mentoring, developing, and evaluating team members
English FluencyInterpersonal and communication skillsCustomer Service Skills Reporting & analyzing Good in finance.Experience in the Amadeus system.Experience in the Gulf / Saudi market.