Jobs / Jobs For Faculty Of Engineering Graduates / Client Relation Executive (Real-estate)

Client Relation Executive (Real-estate)

lxbfYeaa - Egypt - Giza
Salary: Confidential
Education: Not Specified

 

  • Deal with clients’ queries promptly and professionally and in reference to PALMIER policies and procedures
  • Meets face-to-face with customers regarding requests or complaints and issues resolution.
  • Handle customer complaints and requests in a timely manner.
  • Prearranges customer site visits in coordination with engineering department.
  • Follows-up on customer requests for unit cancellation and tries to retain them.
  • Follows up on contracts and ensures that customers receive their contracts.
  • Handles customer documentations like (Modifications request, cancellation requests etc. …)
  • Prepares and updates daily productivity report.
  • Escalates customer issues and complaints to team leader & head of CE within 24 hrs.; using proper documents to address the issue.
  • Follows and adheres to company policies and procedures.
  • Follows-up up on customer unit completion schedule and coordinates with Engineering Department on actual verses projected.
  • Keeping up regular contact with clients and look for opportunities to deliver added value to client relationships.
  • To handle specific cases assigned by Team leader or Head of CE
  • Supports client relations executive on specific cases throughout team leader or Head of CE directions.
  • Collecting accurate data information, including payments, on the customer to create the customer master data.
  • Monitoring filing & Documentation system till handover.
  • Providing construction status to clients (for their units and for the project) according to technical team feedback.
  • Coordinate with finance & legal department on clients’ payment dues, outstanding, collections & legal actions.

Bachelor’s Degree2- 5 years of experience in Real Estate Client Relation - CRM is a mustSolid knowledge in customer satisfaction and retentionFamiliarity with reporting and follow-up work schemesExcellent Communication SkillsActive Listening with professional problem-solving skills.Creative Thinking, to be able to come up with new ideas to improve customer service standards.Strong ability and will to work under pressure.Very good organizational and planning skills
Apply on the Job Website
Post date: 15 August 2024
Publisher: Wuzzuf .com
Post date: 15 August 2024
Publisher: Wuzzuf .com