- Assist in the creation, updating, and maintenance of product listings, including descriptions, images, pricing, and inventory levels.
- Monitor and manage stock levels, ensuring timely restocking of popular items and removal of discontinued products
- Collaborate with the brands team to ensure product information is accurate and up-todate.
- Process customer orders accurately and efficiently, ensuring timely fulfillment and shipping.
- Coordinate with the warehouse and logistics teams to track and manage shipments, resolving any issues that may arise
- Handle returns, exchanges, and refunds in accordance with company policies.
- Provide exceptional customer service through various channels, including email, WhatsApp, and phone
- Address and resolve customer inquiries, complaints, and issues in a professional and timely manner
- Gather and analyze customer feedback to identify areas for improvement and enhance the overall customer experience
Previous experience in ecommerce, retail, or customer service is highly desirable.Proficiency in using ecommerce platforms (ex: Shopify) and content management systems.Strong computer skills, including familiarity with Microsoft Office Suite (Excel, Word, Outlook).Excellent communication and interpersonal skills.Ability to multitask, prioritize, and manage time effectively in a fast-paced environmentDetail-oriented with strong organizational skills and a high level of accuracy.