Majid Al Futtaim Global Solutions invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 45,000 team members in 17 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

BUSINESS INTRODUCTION
Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE
Employee Life Cycle Manager | MAF Global Solutions | Human Capital

ROLE SUMMARY
The Employee Services Manager will act as back up for the Employee life Cycle Lead in all tasks & issues related to Employee Services, including but not limited to: Transfers, Promotions, Human Capital Letters and Employee Data Management, He /She will be also assisting team members with questions and escalations, drawing the strategic direction of Employee Services function. Will handle periodical review of all Employee Services policies and procedures.

ROLE PROFILE

• Works closely on analyzing the policies and processes and proposes enhancements to maximize the productivity and efficiency of the Employee Services function.
• Analyzes current systems to figure out the technical issues / gaps and initiate corrective recommendations that leads to a smooth Employee Services process.
• Act as a high-level escalation point and act towards solving all issues and turning the negatives experience into a positive one.
• Provides guidance on complex employee, manager or business scenarios and ensures appropriate analysis and effective processing steps are taken to drive efficient and timely resolution.
• Conducts monthly meetings with Operating Companies’ Human Capital Business Partners to share all updates and discusses any pending issues.
• Analyzes the outcome of the voice of cutomer, recommends corrective actions that aim to improve the current employees / stakeholders’ experience and ensures these corrective actions are perfectly implemented.
• Conducts quality checks on the Employee Services team to make sure that they are following the policies and procedures through checking random samples and running system reports.
• Maintains updated process maps in addition to updated documentations (letters templates, signatures, Human Capital Business Partners contacts list, etc.)

REQUIREMENTS

• A minimum of 8 years of Human Resources relevant experience where at least 2 years are spent at supervisory / managerial role.
• Knowledge of local / Regional labor laws.
• Excellent conflict and Stress Management
• Excellent Customer Focus and Stakeholder Management
• SuccessFactors knowledge
• Excellent communication skills

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.